CANADA POST

If you do not get your package 2 days after the expected arrival date, send us a message and we will file a trace with Canada Post. If a trace is filed, it will take Canada Post 5 business days to complete. If the package is located, they will ship it to you as soon as possible and you will get it a few days later. If it is “unrecoverable”, we will send you a one time replacement package, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

If this is the case:

  1. the postal worker put it in the wrong mailbox or
  2. A postal worker will scan in all the packages saying it was “delivered” and spend that day and/or the next day delivering it. From Canada Post, the investigation involves contacting the addressee to confirm delivery and to better understand what the person has done so far to track their package.

Please do the following before contacting Canada Post if you experience this problem:

  1. Check with the front desk
  2. Mail room or Community Mail Box
  3. See if you neighbor has it, or check around your property In rare cases, a delivery scan is entered into the system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received
  4. If the tracking shows it was delivered, we will not be able to send a replacement or give any sorts of refunds.

If you’re tracking your package on Canada Post’s website and it has not updated, your package is missing a scan, however, it is uncommon to happen. Most often, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office

A signature is required for all orders $300+ and if you do not want this option, please leave a note that says “No Signature Required, please”.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it is most likely because the employee incorrectly entered the wrong digit/letter; this can cause a routing error and subsequent delay of 1-2 days.

SHOPPING INFORMATION

Yes! An invoice will be emailed to you after you place an order. As well as instructions on how to pay for the order.

When your order is paid and completed, we will email you a tracking number that’s attached to your order details. Check spam, junk and promotion folder in case it ended up in there. You will receive your tracking number before it arrives to Canada Post for shipping

Sorry local pickup is not available at this time.

We accept e-transfer payments only

Please make sure you follow the instructions for E-Transfers as we only take payments that are done correctly. Please DO NOT use; weed, greens, flower, edibles, concentrates, shrooms or dispensary for payee names as the banks are quite sensitive to that.

PAYMENT INFORMATION

We recommend that you cancel your order before we ship out. If found out you made a mistake. Please email us at bambooforest.net@gmail.com

All orders will be held for 48hrs. You have two days to pay for your purchase, once time is up your order will be automatically cancelled if there is no payment

Our responsibility is to make sure your package is sent to the address you have given us. Make sure to always double check that your address and postal code is correct before finalizing your order.

If a package has an address on it, we are required to try to deliver the item to the address indicated. Changes or corrections can’t be made to the address, or package, once it has been mailed.

An item is returned to sender when:

  • The address doesn’t exist.
  • The address on the package is incomplete.
  • The person the letter or parcel is addressed to has moved without providing a forwarding address.
  • The package or letter is refused by the person receiving it.
  • The postage due isn’t paid by the addressee on demand.

The moment the package is getting sent back to us usually means our customer either put down the wrong address, postal code or forgot to include their unit number. Once we see that the tracking page indicates that it’s getting sent back to sender we’ll send you a replacement package

We do not redirect orders for our customers. Once order has been placed and paid for; we are only responsible in shipping to the address that was given to us when that order was placed

Please note that ALL SALES ARE FINAL. We will not accept any refunds or exchanges.

We cannot issue refunds due to the lateness of the package as that is solely due to Shipping Carrier and is not within our control.

We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered”.

We do not offer postage refunds if your order arrives late due to any postal issues.

Contact bambooforest.net@gmail.com for any packaging issue. We will try our best to resolve the problem.

SHIPPING INFORMATION

  • XpressPost $20 – Canada Post Xpress 2 business days to most parts of Canada.
  • Signature Required option $2

Delivery times vary depending on your location in Canada. All items are sent via Canada Post Xpresspost. Normally, your package is expected to arrive in 2 – 3 business days. An additional 1-2 days may be required for rural locations.

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec, Northwest Territories and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

If we receive your order and Interac E-transfer by our 1pm PST cutoff time, your order will ship that business day. If we receive your order and payment after 1pm PST, your order will ship the next business day.

Orders placed on the weekends or holidays will be sent out the following business day.

PRODUCT INFO

Yes! Product images are taken by us!

Please be advised that certain weather conditions (summer heat) may affect appearance of shatter, which may turn into budder by the time you receive it. Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it is safe to use and does not affect potency. We do not offer any reimbursement or refunds if your shatter turns to budder.

Please be advised that due to circumstances that are out of our control, due to the warmer weather during summer, We are not liable should product melt during transport, this does not change or decrease product potency or effect.