SHOPPING INFORMATION

$15 Flat fee to anywhere in Canada

Free shipping when you spend $150 or more

Generally 1-3 business days depending on your location. Packages may be delayed due to weather conditions as well.

Yes! An invoice will be emailed to you after you place an order. As well as instructions on how to pay for the order.

When your order is paid and completed, we will email you a tracking number that’s attached to your order details. Check spam, junk and promotion folder in case it ended up in there. You will receive your tracking number before it arrives to Canada Post for shipping

Sorry local pickup is not available at this time.

We accept e-transfer payments only

Please make sure you follow the instructions for E-Transfers as we only take payments that are done correctly. Please DO NOT use; weed, greens, flower, edibles, concentrates, shrooms or dispensary for payee names as the banks are quite sensitive to that.

PAYMENT INFORMATION

Please send us an email at info@bambooforest.net

We recommend that you cancel your order before we ship out. If found out you made a mistake. Please email us at info@bambooforest.net

All orders will be held for 48hrs. You have two days to pay for your purchase, once time is up your order will be automatically cancelled if there is no payment

Our responsibility is to make sure your package is sent to the address you have given us. Make sure to always double check that your address and postal code is correct before finalizing your order.

If a package has an address on it, we are required to try to deliver the item to the address indicated. Changes or corrections can’t be made to the address, or package, once it has been mailed.

An item is returned to sender when:

  • The address doesn’t exist.
  • The address on the package is incomplete.
  • The person the letter or parcel is addressed to has moved without providing a forwarding address.
  • The package or letter is refused by the person receiving it.
  • The postage due isn’t paid by the addressee on demand.

The moment the package is getting sent back to us usually means our customer either put down the wrong address, postal code or forgot to include their unit number. They have two options; once we see that the tracking page indicates that it’s getting sent back to sender the customer has two options

  1. Get a full refund
  2. Pay $15 shipping fee and we’ll send another package out

If you are receiving someone else’s mail, or you know someone is receiving your mail, fill out the form below to create a service ticket to report the issue.

If the mail was delivered to the correct address but addressed to the wrong person, you can write ‘Moved’ or ‘Unknown’ on the items and deposit them in a mailbox. If you include a forwarding address, you’ll need to add additional postage.

Please note that Canada Post are legally required to deliver mail to the address on the envelope. Sometimes, this means you might keep getting a previous resident’s mail until the senders receive a change of address.

Fill out a misdelivery information form

We do not redirect orders for our customers. Once order has been placed and paid for; we are only responsible in shipping to the address that was given to us when that order was placed

No we DO NOT call Canada Post at all regarding any issues. This is why it’s very important to double check your address and postal code. Make sure to always include your unit numbers as well along with your buzzer code. We follow with whatever shipping address our customers give us and once it’s shipped out it’s out of our hands. Our responsibility is to ensure the package is completed with the address that was given to us and dropped off to Canada Post safely for shipping. Anything after that will be the customers responsibility

Please note that ALL SALES ARE FINAL. We will not accept any refunds or exchanges.

Contact info@bambooforest.net for any packaging issue. We will try our best to resolve the problem.