Yes! An invoice will be emailed to you after you place an order. As well as instructions on how to pay for the order.
When your order is paid and completed, we will email you a tracking number that’s attached to your order details. Check spam, junk and promotion folder in case it ended up in there. You will receive your tracking number before it arrives to Canada Post for shipping
Sorry local pickup is not available at this time.
We accept e-transfer payments only
Please make sure you follow the instructions for E-Transfers as we only take payments that are done correctly. Please DO NOT use; weed, greens, flower, edibles, concentrates, shrooms or dispensary for payee names as the banks are quite sensitive to that.
All orders will be held for 48hrs. You have two days to pay for your purchase, once time is up your order will be automatically cancelled if there is no payment
Our responsibility is to make sure your package is sent to the address you have given us. Make sure to always double check that your address and postal code is correct before finalizing your order.
If a package has an address on it, we are required to try to deliver the item to the address indicated. Changes or corrections can’t be made to the address, or package, once it has been mailed.
An item is returned to sender when:
- The address doesn’t exist.
- The address on the package is incomplete.
- The person the letter or parcel is addressed to has moved without providing a forwarding address.
- The package or letter is refused by the person receiving it.
- The postage due isn’t paid by the addressee on demand.
The moment the package is getting sent back to us usually means our customer either put down the wrong address, postal code or forgot to include their unit number. Once we see that the tracking page indicates that it’s getting sent back to sender we’ll send you a replacement package
We do not redirect orders for our customers. Once order has been placed and paid for; we are only responsible in shipping to the address that was given to us when that order was placed
No we DO NOT call Canada Post at all regarding any issues. This is why it’s very important to double check your address and postal code. Make sure to always include your unit numbers as well along with your buzzer code. We follow with whatever shipping address our customers give us and once it’s shipped out it’s out of our hands. Our responsibility is to ensure the package is completed with the address that was given to us and dropped off to Canada Post safely for shipping. Anything after that will be the customers responsibility
Please note that ALL SALES ARE FINAL. We will not accept any refunds or exchanges.
We cannot issue refunds due to the lateness of the package as that is solely due to Shipping Carrier and is not within our control.
We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered”.
We do not offer postage refunds if your order arrives late due to any postal issues.
Contact [email protected] for any packaging issue. We will try our best to resolve the problem.
We charge a $20 flat rate Canada Post Xpresspost delivery and offer FREE Shipping on orders over $150!
Delivery times vary depending on your location in Canada. All items are sent via Canada Post Xpresspost. Normally, your package is expected to arrive in 2 – 3 business days. An additional 1-2 days may be required for rural locations.
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec, Northwest Territories and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
If you would like to have your order shipped with a insured and guaranteed delivery status you will need to check-mark the “signature required” box when checking out.
*Please note that all orders $300 and up will automatically come with a “signature required” status.